Acrobat Reader print error

I have a couple of Reporting Services reports that I render to PDF and open
them in Adobe Acrobat Reader 5.0.1 for viewing/printing. When I try to print
either report, I get the following popup error message:
The instruction at "0x77f580db" referenced memory at "0x013997c4". The
memory could not be "written".
Upon clicking 'OK' in the popup, Acrobat closes and nothing prints. This
error message occurs on every machine in the company running Adobe Acrobat
Reader 5.0.1. Upgrading to a later version is not an option at this point.
As a control test, I opened a non-Reporting Services created PDF and was
able to successfully print. So, it appears that the error is related to how
Reporting Services renders the PDF.
Any help would be appreciated.
Thank you,
BobKIm just taking a stab in the dark here but do you think the problem could
possibly be that you are using some type of a font that the export does not
support?
It is my understanding that SRS does not embed fonts into PDF but I am not
sure if this throws an error or if it simply defaults to something generic
such as 'ARIAL'.
Not sure..but something to consider.
"BobK" wrote:
> I have a couple of Reporting Services reports that I render to PDF and open
> them in Adobe Acrobat Reader 5.0.1 for viewing/printing. When I try to print
> either report, I get the following popup error message:
> The instruction at "0x77f580db" referenced memory at "0x013997c4". The
> memory could not be "written".
> Upon clicking 'OK' in the popup, Acrobat closes and nothing prints. This
> error message occurs on every machine in the company running Adobe Acrobat
> Reader 5.0.1. Upgrading to a later version is not an option at this point.
> As a control test, I opened a non-Reporting Services created PDF and was
> able to successfully print. So, it appears that the error is related to how
> Reporting Services renders the PDF.
> Any help would be appreciated.
> Thank you,
> BobK|||Thank you ferguslogic! I changed the font on my reports from Arial Unicode
MS to Arial and everything is printing beautifully.
"ferguslogic" wrote:
> Im just taking a stab in the dark here but do you think the problem could
> possibly be that you are using some type of a font that the export does not
> support?
> It is my understanding that SRS does not embed fonts into PDF but I am not
> sure if this throws an error or if it simply defaults to something generic
> such as 'ARIAL'.
> Not sure..but something to consider.
>
> "BobK" wrote:
> > I have a couple of Reporting Services reports that I render to PDF and open
> > them in Adobe Acrobat Reader 5.0.1 for viewing/printing. When I try to print
> > either report, I get the following popup error message:
> >
> > The instruction at "0x77f580db" referenced memory at "0x013997c4". The
> > memory could not be "written".
> >
> > Upon clicking 'OK' in the popup, Acrobat closes and nothing prints. This
> > error message occurs on every machine in the company running Adobe Acrobat
> > Reader 5.0.1. Upgrading to a later version is not an option at this point.
> >
> > As a control test, I opened a non-Reporting Services created PDF and was
> > able to successfully print. So, it appears that the error is related to how
> > Reporting Services renders the PDF.
> >
> > Any help would be appreciated.
> >
> > Thank you,
> > BobK